Asset 3 svg-next-arr svg-prev-arr


Return Policy

Here at we are dedicated to bringing you outstanding Customer Service while making your shopping experience smooth from start to finish!

We understand that online shopping can be difficult when it comes to Returns, as we aim to keep our customers 100% satisfied we have implemented a 30-day return policy whether you need to return an item due to a negative skin reaction, or simply exchange your lipstick shade our hassle free policy makes it easy to acclimate to a new skincare/beauty regimen.

*Anora Skincare Guarantee: We will guarantee that you will be 100% satisfied or your money back! We'll even pay for the return shipping! 

Return Process

Please obtain an Return Merchandise Authorization number (RMA) prior to sending the product back to us. Products sent back without obtaining an RMA will not be accepted.

If you're not completely satisfied with a product for any reason, here's how to your return your item:

There are 3 simple ways to do this:

  • Fill out the form at the bottom of this page.
  • Email us at Please include your order number along with a list of the item(s) you’d like to return. Please specify used items.
  • Contact us via phone at (888) 610-6133 Mon - Fri 9:00 a.m.- 4:00 p.m. PST

30 Day Policy

  • Returns will not be accepted after 30 days from delivery date.
  • For products that have been used or opened, store credit will be provided and can be used towards new merchandise once the items have been received and evaluated (minus any shipping fees)
  • For products that are unopened/unused and undamaged, a full refund will be applied back to the original form of payment once the items have been received and evaluated (minus any shipping fees)
  • Damaged or missing items and packages must be reported within 10 days of the date the package was marked as delivered to be submitted for resolution
  • A purchase made with store credit for a previous return is not eligible for return for any reason.
  • Products must be at least 3/4 full to be accepted
  • Products must be returned before any credit or refunds will be issued.  We will NOT issue a refund or store credit without first receiving your return!
  • If applicable, a 20% restocking fee will be applied to all returns
  • We will not refund shipping costs--all shipping costs are non-refundable and are the sole responsibility of the customer

Device Warranty/Defective Items

  • FOREO, Clarisonic, ReFa & NuFACE are subject to follow the manufacturer's Return Policy and Warranty promise. Please contact either our Customer Care team or the manufacturer directly to assist with Warranty items.
    • FOREO:  If your FOREO device is defective, please note your device is covered under FOREO's Warranty Promise for a period of TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts that affect the function of the device.  It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty.  If your device is defective, we will either refund or replace your device within these guidelines.
    • Clarisonic:  The Clarisonic brand has been discontinued. ALL SALES ARE FINAL. We cannot accept returns on Clarisonic products.
    • NuFace: devices and attachments come with a 60 Day Money-Back Guarantee and a (1) year warranty covering any manufacturer related problems resulting from everyday use of the product.  NuFace gels and primers are subject to our 30 day return policy.  We will not accept NuFace device and attachment returns after 1 year of purchase.
    • ReFa: provides a 30-day return window from the day of delivery for unopened or defective products. If you are unhappy with your purchase for any reason, you will be eligible for a full refund ONLY if the item is unopened or defective. If the returned item has been opened and used but is not deemed defective, a 20% restocking fee will be deducted from your refund.
  • Please also remember to register your device on the manufacturer's website to ensure that your Return/Exchange goes smoothly.

Additional Return Agreement & Policy Notes:

  • Pre-Paid shipping labels will be created only for those who receive incorrect/damaged items
  • All customers are responsible for their own return shipment charges. If an item is purchased in error under any circumstances, we cannot be responsible for return shipment charges. We highly recommend using a shipping service with a tracking number and insurance. We cannot be responsible for lost packages without proof of delivery.
  • Returns require 5-7 business days to process once received by our Return Department.
  • If we ship an item in error and the product is not returned within 90 days, we will charge the customer and will refund once the item is returned.
  • Any purchases made with store credit for a previously returned item are not eligible for return for any reason.
  • We reserve the right to examine all products and make the final decision on acceptance.. All parts, pieces, printed materials, and any original product packaging must be returned

Returned to Sender/Undeliverable packages:

Any package that is deemed Undeliverable by the mail carrier and Returned to Sender will be refunded minus any shipping fees, and with a 20% restocking fee deducted from the refund total.

Non-Refundable Items:

Please note that we do NOT accept returns on previously returned items, Beauty Bags, items from The Art of Shaving or Personal Microderm Devices (PMD's)

Return Request
Full Name *  
Email *  
Order Number  
Subject *  
Details *   
Attachment    Attach files
Each of your file(s) can be up to 20MB in size.
Captcha [case-sensitive] 
powered by